Fair questions. Honest answers.

Augvex is an AI-integrated Managed SaaS for service businesses. We build and run the system that captures enquiries, responds to leads, manages follow-up, books appointments, collects payments and requests reviews, with human support whenever it is needed.

It means you get the software and the team that runs it. We design, set up, manage and keep improving the system on one monthly retainer, instead of handing you a login and wishing you luck. That second part is the whole point.

There's a platform underneath, but that's not what you're buying. You're buying the strategy, setup, management, training and ongoing improvement that make it actually work. Software alone has never fixed a follow-up problem.

Yes, full access, not a watered-down view. Everyone gets training and tutorials suited to their role, so your team is never locked out of their own data.

Yes. AI handles the fast, repetitive conversations; human agents (ours or yours) take over when judgment matters. Most clients use a mix, and we'll help you find the right balance for your customers.

One monthly retainer, sized to your scope and how much management you need. No per-seat pricing, no surprise add-ons. We'll give you an exact number on the strategy call once we understand your setup.

24/7 human support, from a real person rather than a ticket queue, plus live guidance and practical tutorials. If something breaks at 2 am, it's our problem before it's yours.

Honestly, no, and be wary of anyone who does. What we do promise: clear goals, measured performance and a system that improves every month based on real data. You'll always know what's working and what we're fixing.